Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

The item must be in the same condition as when you received it—unused, with tags attached, and in its original packaging—to be eligible for a return. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at support@pointessential.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items will not be accepted for return without prior authorization.

For any questions regarding returns, please contact us at support@pointessential.com.

Damage and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.